Frequently Asked Questions

How can I book a program for my students?
You can use our Education Program Request Form to submit a booking request online, or you can contact Amy Glenn, Educational Programs Manager by phone at 267.502.2962 or by email at amy.glenn@glencairnmuseum.org.

Where should we park for an on-site program?
Parking for cars is available just inside the gates to Glencairn’s parking lot. Parking for buses is available either in Glencairn’s main lot, or lower lot. Please visit our Parking page for more information.

Are there restrooms available for students during an on-site program?
Yes. Accessible restrooms are available on the first floor. Additional restrooms are available on the basement level and third floor.

What kind of meeting space do I need for a traveling program?
We will need a space that can fit your entire group size at once. Ideally the space will have enough chairs for each person, and large tables for students to work in groups. We can always make do with floor space! We will need a digital display with HDMI connection for a presentation.

What video conferencing platform do you use for your digital programs?
We primarily use Zoom, but we would be happy to use whichever platform your group is most familiar with!

What happens if we have technical difficulties or get disconnected during a digital program?
Our museum educators will do their best to fix the issue and reconnect with your group. If reconnection isn’t possible or the difficulties persist, we will work with the group coordinator to reschedule the program to another convenient time.

Do I need more than one device for my group to participate in a digital program?
Our Digital Stained-Glass and Digital Craftsmanship at Glencairn programs are able to be delivered if just one device is available for the whole group or if multiple devices are available for students to use individually or in small groups.

How do you accommodate accessibility needs in your programs?
Glencairn Museum is committed to fostering an equitable, accessible, and inclusive culture. Prior to your program time, our Educational Programs Manager will have a detailed conversation with the teacher or group organizer to determine all accessibility needs, and work to accommodate them as best as possible whether in an on-site, traveling, or digital program environment.

What can I do to prepare my students for the program?
We have several resources available on our Educational Resources page that provide materials for educators, parents, and group coordinators to engage their students pre-program, and to follow-up after the program has happened. For specific details about each of our programs, please visit our Education Programs page.

How do I pay for my program booking?
You will receive a confirmation email from Fareharbor, our online booking platform, where you can pay online. Alternatively, you can pay by mail, over the phone, or in person.

What should I do if I need to cancel my program booking?
If you are canceling on the day of your booking, please contact Visitor Services at 267.502.2600. If you are canceling earlier than this, please contact Amy Glenn, Educational Programs Manager by emailing at amy.glenn@glencairnmuseum.org or calling 267.502.2962.

If you have additional questions that you have not found an answer to, please contact Amy Glenn, Educational Programs Manager.